← Back to cases Case 03 · Bexs / Ebury · 2019 — 2021

Automating
Risk & Compliance.

How we designed a flow that automated 90% of FX checks and reached 35 million customers.

Client
Bexs (Ebury)
Period
2019 — 2021
My role
UX Specialist
Impact
35M customers
fx
Context

FX operations stuck in regulatory layers.

Bexs operated large FX volumes under strict KYC, AML and regulatory rules. Each check involved multiple teams, tools and manual validations, creating queues, rework and customers waiting for days.

My challenge: design a new flow that automated what could be automated and made human-in-the-loop steps explicit only where genuinely required, aligning UX with regulatory and technical constraints.

Process

Mapping rules before mapping screens.

01
Audit
Mapping of regulatory rules, integrations and existing manual touchpoints.
02
Co-design
Sessions with compliance, legal and product to align decision criteria.
03
Flow
New blueprint with automated decisions and clear human exceptions.
04
Validation
Iteration with real analysts; reduced rework and analysis time.
New verification flow
90% Automated
10% Human

"Removing friction from compliance gives time back to customers and focus to analysts."

Results

Speed without giving up control.

90%
of checks automated in the new flow.
80%
reduction in rework cycles across teams.
35M
customers reached through faster FX operations.
Flows Regulatory Fintech FX Adobe XD Service Design

ℹ️ Some metrics and images have been omitted for confidentiality. I have the full detailed case with complete data and visuals. Get in touch and I’ll be happy to present it.

Next case · 04

Automating Technical Support →